ZAGENO SUPPORT CENTER

Why use ZAGENO?

1. ZAGENO offers 20 Million comparable products with 100 Million product specifications — all in one, easy to use platform

We think that scientists, often working on pushing scientific research boundaries, should be free to work without limits.

Online stores within the life science supplier base provide a variety of user experiences. While some are difficult to navigate, others are overloaded with information and advertisements. A vast majority, however, are simply too limited in terms of usability and functionality. A limited portfolio of products is hard to find and almost impossible to compare with other suppliers’ alternatives. The ordering process still requires calling customer service or chasing sales representatives.

ZAGENO addresses these challenges through a multi-supplier store, enabling research scientists, lab managers, and procurement leaders to manage their lab purchases and compare all products from all suppliers transparently and impartially. ZAGENO also offers the ability to order products from multiple suppliers simultaneously and track all active orders’ shipping and delivery status through a simplified interface.

We offer cXML-based punch-out integrations with ERPs such as Oracle Netsuite, Jaggaer, and SAP Ariba, optimizing your workflows.

Jaggaer

2. Enterprise-specific pricing 

We realize that lab or procurement departments often have existing quotations or institutional discounts. Don’t worry. ZAGENO allows you to continue to receive your supplier discounts.

3. World-class customer service

Our customer service agents are available from 6 am till 6 pm (US, UK, and Germany) to offer friendly and comprehensive support regarding:

  • product search, alternative products, and adding new products

  • ordering and order tracking

  • payment and payment methods

  • any other related matters

Need product or application-specific information? Just ask to speak to our biotech experts and scientists for industry-leading support and product recommendations.

 4. Integrates perfectly into existing ERP systems

ZAGENO can be integrated into any purchasing or enterprise resource planning (ERP) system, with various solutions available (e.g. punch-out.) Check out our Enterprise Solutions for more details.

ERP integrations

Our platform is ideal for organizations that want to get started quickly and then grow the system as their business grows. 

ZAGENO is  ideal for pre-revenue, clinical trial, or recently FDA-approved companies needing to transition from their entry-level accounting system and spreadsheets to a complete platform solution.

Need more information? Chat with us via live chat in the bottom-right corner of our website and we will put you in touch with our integrations team. 

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