ZAGENO SUPPORT CENTER
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FAQ
About ZAGENO
What is ZAGENO?
Why use ZAGENO?
Who can use ZAGENO?
Is there a fee to use ZAGENO?
Registration and Account Settings
Do I need an account to use or purchase from the website?
How do I set up an account on ZAGENO?
Which countries are supported?
How can I edit my Account Settings?
I forgot my password. How can I reset it?
Privacy and Security
How does ZAGENO ensure my privacy?
How secure is the website?
How is my email data used?
Contact Us
How can I contact customer service?
How can I contact ZAGENO’s Supplier Partnership team?
How do I apply for a job?
There is an issue with the website functionality. Whom should I contact?
Orders, Shipping & Payments
How do I apply my discounted price?
What if my company/institution is tax exempt?
Where can I review the products in my shopping cart?
How do I request a product to be added to ZAGENO?
Can I request more than one product to be added to the website?
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Searching for Products on the ZAGENO Marketplace
How can I search for products?
Spend Analytics Dashboard
What is the Spend Analytics Dashboard?
What information can I find on the Spend Analytics Dashboard?
What data sources power the Spend Analytics Dashboard?
How do the filters in the Spend Analytics Dashboard work?
How can I download the data in the Spend Analytics Dashboard?
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Creating Lists
How can I add products to a list?
Backorder, Price Difference, and Alternative Product Emails
When will I receive email notifications for products?
What will the Backorder email look like?
What will the Price Difference email look like?
What will the Alternative Product email look like?
What if I click the wrong button?
View all (7)
Product Requests & Product Specifications
How can I request a product be added to the site?
Where can I find product protocols and other resources?
How does ZAGENO ensure product quality?
Where can I find shipping estimates for a product?
How to Request a Quote from ZAGENO
New Product Announcements
Expanded Tracking Statuses
Improvements to Your Reporting