If you would like to request the cancelation of an order or an item in the order, please reach out to ZAGENO. Please note that the cancellation policy varies depending on the supplier, and some types of items are non-cancellable. The cancelation can happen within a limited time window based on the supplier's ability to stop the fulfillment. ZAGENO handles all cancelations on behalf of our customers. If you wish to cancel or change your order(s) during regular business hours, please use the ZAGENO Chat to connect with one of our agents.
Additional details:
- If there are complications with canceling your order, our team will help you make an informed decision. For example, after the supplier ships an item or order, there may be additional charges to process a return.
- After business hours, please email support@ZAGENO.com . Please include your full name, institution, and PO/Order ID in your email. After receiving your email request, our team will provide you with an update as soon as possible.